PRODUCT SUPPORT

Have questions regarding product assembly, installation or operation?
Please check to see if your question is answered on this page.

If you still have inquiries, we would be happy to assist you!
Please contact Customer Service.

Quality Hotline

Available Monday through Friday from 8:00am – 5:00pm EST

616-795-4516

If applicable, please provide the
AO# found on the white label of
your product’s control box.

Table Installation & Function

Q  What tools do I need to assemble a table?

Please refer to each table’s User Guide.

 I just installed the table legs. Why don’t they move up when the “up” button on the handswitch is pushed?

A  Because the legs have not been initialized (commissioned) with the control box. Perform the following procedure:
1. Press and hold the “down” button on handswitch until the desktop reaches its lowest position
2. Release the handswitch
3. Press and hold the “down” button on the handswitch again (for up to 10 seconds) until the desktop moves down slightly to its absolute lowest position, then moves back up slightly
4. Release the handswitch

Q  What can be done to correct an uneven table top?

A
1. Initialize the product by performing the following procedure:
– Press and hold the “down” button on handswitch until the desktop reaches its lowest position
– Release the handswitch
– Press and hold the “down” button on the handswitch again (for up to 10 seconds) until the desktop moves down slightly to its absolute lowest position, then moves back up slightly
– Release the handswitch

2. Adjust the foot glides.
3. Adjust the caster stem.
4. Replace a broken leg.

Q  My table no longer moves up and down. What happened?

A
– Check connection points from the leg motors and handswitch into the control box.
– Check the main power cord connection to the outlet.
– Listen for motor sound. If no motor sound is detected and the table doesn’t move at all, the problem is related to an electrical issue. If the leg motors sound like they are moving when pressing the up or down button, but the legs do not move, the leg motor or the leg mechanism may be damaged. Please contact customer service.

Q  I replaced a leg, now the legs are at different heights. What do I do?

The legs must be initialized to the control box.
Perform the following procedure:
1. Press and hold the “down” button on handswitch until the desktop reaches its lowest position
2. Release the handswitch
3. Press and hold the “down” button on the handswitch again (for up to 10 seconds) until the desktop moves down slightly to its absolute lowest position, then moves back up slightly
4. Release the handswitch
The electric height adjustable desk can now be used again normally.

Q  Why does one of the table legs make a loud buzzing sound? (i.e. vibration noise)

Lateral force placed on the table legs can cause a binding condition, which impacts the functionality of the leg motor. Table legs must be installed at right angles—perpendicular to the desktop—to allow the leg columns to slide in and out of each with ease. Unintentional handling issues (such as a dropped leg) may damage the leg motor. If this occurs, the product should be replaced. Please contact customer service.

Q  What causes the table to stop moving and back up slightly?

A  This is caused by Collision Protection, known as Intelligent System Protection (ISP). ISP is an electronic state-of-the-art system to protect the product from unforeseen or unintentional damage.

Q  Is wire management important for adjustable height leg functionality?

YES. Make sure that all power cords are free to move up and down with the desktop. Power cords should not be stretched, rub against objects around the worksurface or wedged against anything under the worksurface. Raise the table to the highest point, then adjust wires.

 Why is it necessary to initialize adjustable height legs?

A  Table legs purchased with a Compact Control Box must be initialized together to allow the control box to govern the travel range of the legs from the lowest to the highest travel positions. This prevents damage to the legs from overextension.

 

Control Box & Programming

Q  Are control boxes interchangeable with different style legs?

NO. Control boxes are programmed with parameter files specific to the legs that it supports. A control box that is programmed for single stage legs should not be used with dual stage legs and vice versa.

Q  How can I tell if the control box is not programmed?

A
1. Control boxes make a series of clicking sounds when connected to an electrical outlet.
– Two clicks indicates that the control box was not programmed.
– Five clicks indicates that the control box is programmed with a parameter file.
2. Display on a programmable handswitch: When an unprogrammed control box is connected to an electrical outlet, the handswitch will display three dash lines (—), followed by triple 2s (222).
3. A programmed control box will display the code E61.

Q  The programmable handswitch displays three flashing zeros (000). What does this mean?

A  When a handswitch displays triple zeros (000), it means the desk unit was connected to an electrical outlet for the first time. “000” is only displayed on the handswitch for a short period of time before giving way to displaying E61. When these two codes are displayed on the handswitch, it means that the legs must be initialized to the control box before use.
See Error Code Guide for more info.

Q  The programmable handswitch displays error code E12, E13 or E14. What does this mean?

A  Interrupted power, possibly a damaged power cord or motor issue.
Interrupted signal in the circuit board with the control box.
It means that either the motor or the control box should be replaced.
See Error Code Guide for more info.

Q  The programmable handswitch displays error code E24, E25 or E26. What does this mean?

An over current condition occurred, the current limit was exceeded. Basically, the motor required more amperage than allowed by the control box.
See Error Code Guide for more info.

Q  How is a factory reset performed?

A  A factory reset cannot be performed with a simple up/down handswitch.
For a programmable handswitch:
Each step must be completed within 5 second intervals, or the factory reset will terminate and will have to start over.
1. Press and hold the 1,2 and the “up” buttons simultaneously (for up to 10 seconds) until the display shows “S” and a number (ex. “S 5”)
2. Press the “up” button on the handswitch until the display reads “S 0”
3. Press and release the “S” button
The control unit is now reset to its factory settings.

Q  What is the difference between a Container Stop and a Shelf Stop?

These two features can be used to limit the movement area of a desktop (for example, if a container is placed underneath the desktop).
– A Container Stop Position can be stored in the lower half of the movement area. When set, the position will be the new lower limit position.
– A Shelf Stop Position can be stored in the upper half of the movement area. When set, the position will be the new upper limit position.

Q  How are Container Stops and Shelf Stops programmed and unprogrammed into a control box with a simple up/down handswitch?

A
To program Container Stop and/or Shelf Stop Positions:
1. Move the desktop down or up to the desired position where a Container Stop or Shelf Stop shall be stored.
2. Press and hold the “up” and “down” arrows on the handswitch simultaneously until the control box clicks twice. This step may take up to 10 seconds to complete.
3. Release the handswitch

To deactivate Container Stop and/or Shelf Stop Positions:
1. Move the desktop to any position in the lower half to deactivate the Container Stop.
2. Move the desktop to any position in the upper half to deactivate the Shelf Stop.
3. Press and hold the “up” and “down” arrows on the handswitch simultaneously until the control box clicks once. This step may take up to 10 seconds to complete.
4. Release the handswitch

Q  How are Container Stops and Shelf Stops programmed and unprogrammed into a control box with a programmable handswitch?

A
To program Container Stop and/or Shelf Stop Positions:
1. Move the desktop down or up to the desired position where a Container Stop or Shelf Stop shall be stored.
2. Press and hold the “S” button until the control box clicks twice. This step may take up to 10 seconds to complete.
3. Release the handswitch

To deactivate Container Stop and/or Shelf Stop Positions:
1. Move the desktop to any position in the lower half to deactivate the Container Stop.
2. Move the desktop to any position in the upper half to deactivate the Shelf Stop.
3. Press and hold the “S” button until the control box clicks twice. This step may take up to 10 seconds to complete.
4. Release the handswitch

Frequently Asked Questions

Q  Do you have hole patterns?

We can have them made on a case-by-case basis with a 2-day lead time.

Q  Do you provide renderings?

A Yes, we have renderings available for all standard products.

Q  What colors do you offer?

A  Please reference our Color Book. Still have questions? We’re ready to assist you.

Q  Do you have color samples that you can send me?

A  Yes, please send us an address and an OMT-Veyhl color code. Maximum quantity of 5.

Q  What is the weight capacity for 2 and 3 leg setups?

A   Acclaim: 300 lbs. / 450 lbs. (two leg/three leg)
Bold: 225 lbs. / 250 lbs. (two leg/three leg)
Clever: 200 lbs. / 250 lbs. (two leg/three leg)
Conversion: 250 lbs / 300 lbs. (two leg/three leg)
Entyre: 250 lbs. (two leg)
Essential: 250 lbs. (two leg)
Fast Crank: 100 lbs. (two leg)
Irons HA: 225 lbs. (two leg)

Q  What is the lowest height for a Dual Stage Electric?

A  Acclaim Dual Stage: 21.5″
Bold Dual Stage Low: 21”
Clever Dual Stage Low: 25”
Conversion Dual Stage: 20″
Essential Dual Stage: 21.75″
Irons Dual Stage Low: 20″

Q  What is the highest height for a Dual Stage Electric?

Acclaim Dual Stage: 47.5″
Bold Dual Stage High: 49”
Clever Dual Stage High: 49”
Conversion Dual Stage: 46″
Essential Dual Stage: 47.75″
Irons Dual Stage Low: 46″

Q  What is the greatest length top I can place columns under?

A 2 leg kit: 84” x 30”
3 leg kit: 84” x 30” x 84” x 30”

Q  Do your bases/motors have collision sensors on them?

A Yes, all OMT-Veyhl tables come standard with ISP (Intelligent System Protection). The ISP triggers when it measures an amperage spike on the motor. This can typically be engaged through sudden contact with hard surfaces such as shelves, file cabinets, etc. The ISP is not meant to be used to prevent injury. An additional external sensor can be purchased as an accessory.

Q  Do you have MOQ of 100 pricing?

A Yes, please see customer-specific SOL

Q  What is the number of boxes per table?

A It depends on the order. For a Standard 2-Leg Table: three boxes
For a Standard 3-Leg Table: four boxes
For a 2-Leg Table Kit (one part number): one box

Q  What is the box size and weight for each package?

A Please contact customer service

Q  What is the cost of shipping?

A Please contact customer service to begin a Shipping Quote

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