Pairing custom design with tight turnarounds
When a manufacturer is approached for a custom furniture solution, timeline often can be one of the biggest hurdles. So, when the timeline is condensed to just a few weeks, attention to detail and a keen market understanding are mission-critical skill sets.
Problem: The customer’s current benching solution wasn’t perceived as sturdy enough and needed additional wire management. Something more robust was needed on a very tight timeline.
Solution: OMT-Veyhl provided a customized desking solution, engineering and delivering a mockup within 10 days.
Learn how a leading Michigan furniture manufacturer partnered with OMT-Veyhl to transition a napkin sketch to a delivered mock-up in just ten days.
Putting Customer Satisfaction First
When a customer’s needs require custom design and engineering while remaining true to timeline and budget, the ability to bring in a trusted partner who can act as a one-stop shop in the supply chain is invaluable.
Problem: The customer needed a moveable height adjustable desk solution that met lower-than-average height requirements.
Solution: OMT-Veyhl re-engineered a leg design to meet the required height limit and included casters for mobility.
Read about how a New York manufacturer was able to delight their customer without having to manage multiple outsourced suppliers.
There’s No Substitute for Quality
Warranty claims adding up to 10% of total sales indicate that it’s time to find a new solution.
Problem: The customer was experiencing ongoing quality issues with their control boxes, hurting their reputation as well as causing them to lose money in warranty claims.
Solution: The construction of OMT-Veyhl’s control boxes proved much more durable, resulting in a dramatic drop in failure rates.
This manufacturer’s quality issues are now nearly non-existent after switching to OMT-Veyhl as their supplier. Read their story here!
When Change is Imminent, Customer Service & Communication are Crucial Elements of Success
Anytime change is introduced, there’s a certain amount of resistance. The key to successful
change is implementing a little of the old with a little of the new and making sure the process
is communicated seamlessly.
Problem: The customer wanted to upgrade their height-adjustable desks but keep some of its existing infrastructure.
Solution: OMT-Veyhl provided a solution for the integration of the already existing power partition.
Learn how OMT-Veyhl’s understanding of logistics allowed the OEM to not only provide a quick solution for this particular customer, but to turn this success into a solid product.